By Haley Samsel
Patient compliance and satisfaction hinges on understanding their frustrations and gaining their trust through a mix of thorough product knowledge and attentive customer service. How can your team implement that?
2020 HME Business Handbook: Accreditation
Medicare accreditation has become a symbol of trust and expertise. Many private pay insurance companies have come to expect accreditation from providers, making it imperative to obtain the recognition even if the HME/DME business does not frequently bill Medicare for DMEPOS claims.
By David Kopf
As epidemiologists and public health officials first started warning about COVID-19, some HME providers were already making plans. How has the industry responded to the public health emergency? How have these changes impacted their businesses and patients? How has public policy adjusted? How might all these changes impact the future of the HME?
2020 HME Business Handbook: Compression
Compression is a growing market must tap into. What are the elements of building an effective team?
2020 HME Business Handbook: Oxygen
Respiratory providers need help keeping track of not only the preventive maintenance for their equipment in the field, but simply knowing where their equipment is located! Fortunately there are solutions.
2020 HME Business Handbook: MSOs
Member service organizations such as the VGM Group and MED Group offer a wide variety of learning options for providers to raise their game.
2020 HME Business Handbook: Software
With constant innovation in HME software, providers should step outside of their standard operating procedure and consider trying out new ways of measuring their metrics.
Even without COVID-19 increasing the need for home oxygen, other disease states that have been served by respiratory providers aren’t going anywhere. In fact, they’re increasing. There are many ways to tap into that.
2020 HME Business Handbook: Sleep Therapy
Consistent patient communication, a key element of any successful resupply strategy, has become even more important during the COVID-19 pandemic.
COVID-19 is pushing U.S. healthcare to adopt practices it should have integrated years ago, and telehealth is at the top of the list. Why? Because it makes a lot of sense, especially for HME.
By Jeffrey S. Baird
A shift in scams run by the types of bad actors involved in 2019's $1.2 billion brace fraud has new lessons HME providers should take a moment to understand.
COVID-19 is pushing U.S. healthcare to adopt practices it should have integrated years ago, and telehealth is at the top of the list.
By Cara C. Bachenheimer
What the efforts by CMS and Congress to help HME providers respond to the COVID-19 crisis can tell us about their willingness to work with the industry.
New services for HMEBs emerge in the wake of the COVID-19 public health emergency.
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