How to Design A Multi-Therapy Resupply Solution to Delight Your Patients and Optimize Your Processes
Being a multi-therapy resupply patient can be a confusing, disjointed experience. Patients are often serviced by multiple HMEs, receiving various communications and deliveries throughout the week, and it can be difficult to maintain compliance with therapy. Furthermore, when a single HME is serving a multi-therapy patient, the employee experience can be laborious and frustrating, with the inefficiency affecting the bottom line of the business.
Join industry experts Kyle Neese and Amber Raymundo as they discuss what is needed to deliver a frictionless resupply process to ensure that patients receive the experience that they deserve and that employees don’t spend their time on manual workflows that can be easily automated. By the end of the session, you will be equipped with the tools to optimize your resupply experience for multi-therapy patients to ensure their ongoing therapy compliance and loyalty to your business, while freeing your employees to focus on delivering flawless patient care.
What you'll learn:
- Why multi-therapy resupply patients have unique needs that often go unfulfilled
- How a disjointed resupply process can negatively impact employee experience and hurt retention efforts
- The key components and a holistic path to designing a frictionless resupply workflow to increase patient loyalty and improve efficiency
Date: Wednesday, September 14, 2022
Time: 2:00 p.m. (Eastern) / 1:00 p.m. (Central) / 11:00 a.m. (Pacific)
Duration: 1 hour
Kyle Neese, Senior Manager, ReSupply Operations at Brightree
Kyle Neese plays a crucial role in ReSupply business operations and providing clients with the consultative alignment of best practices. With extensive call center management background, he leverages this experience along with the importance of both efficiency and scalability. Kyle's patient-centric mindset continues to advocate for a frictionless patient experience in the HME Industry.
Amber Raymundo, Director of Product Management at Brightree
Amber has over a decade of healthcare and information technology business experience across various customer, sales, product development and strategic roles. While at Brightree, Amber has been using this expertise to support and strengthen the Resupply and e-Referral platforms. She is currently focused on streamlining the physician ordering experience into HME/DME, as well as enhancing the Brightree resupply platforms to enable workflows that service multi therapy resupply.
The webinar concludes with a live Q&A session.
A certificate of attendance is available for all individuals who register and attend the full webinar (live or on-demand).
All registrants will have access to the live event and an on-demand recording of the presentation. If registrants want to watch the presentation again or have a scheduling conflict, they can register and access the on-demand version of this webinar, which will be available after the live event.