Products & Technology
Accelerating Your Business
- By David Kopf
- Dec 14, 2022
For more than a decade, software has served
as a strategic asset to help providers manage their revenue
cycles, maximize their efficiency, increase their capabilities, and
supercharge their growth. And the range of technology tools
continues to explode as companies develop a broader range of
specialized offerings. Moreover, now many software tools are
components of specialized business services aimed at HME
providers. Let’s take a look at some of the latest:
Brightree Digital Experience
Brightree Digital Experience lets providers communicate with their
patients without relying on traditional methods such as faxing, mailing
or calling. From welcome texts to appointment reminders and more,
the texting orchestrator offers a variety of ways to stay connected
with patients via SMS. eForms seamlessly integrate with the texting
orchestrator and Brightree to collect digital signatures and completed
forms. When more personalized communication needs arise, patients
can video chat with their care teams to ask questions about their
therapy. Brightree Digital Experience aims to help providers improve
patient engagement and optimize care coordination, significantly
reducing staff time spent on manual tasks.
Brightree LLC
(833) 916-1554
www.brightree.com
Marketscape Insights
For HME suppliers looking to maintain or grow referral sources or
product lines, Trella Health’s market intelligence platform, built
for HME organizations, helps their development and sales teams
strategically focus efforts on the highest value revenue opportunities.
In addition to providing visibility into the market, and benchmarking
against competition, Trella Health helps teams take the action needed
to improve patient and business outcomes.
Trella Health
(678) 813-1590
www.trellahealth.com
ATLAS Enterprise Software
ATLAS Enterprise Software offers features to enhance providers’
operations for better efficiency, profitability and patient experience.
The most recent feature is the Referral Acquisition Marketing Program
(RAMP). This will assist HME/DME and CRT providers in engaging the
consumer in a way that leads to additional service opportunities. The
ATLAS Customer Relationship Management (CRM) system will help
ATPs and sales professionals to track their encounters with the referral
sources. Together with the ATLAS Electronic Prescription function
the referrals are received quicker, so the consumers get the correct
equipment faster.
ATLAS Enterprise Software
(855) 221-4860
www.ATLAS-VUE.com
Prochant Revenue Acceleration Platform
Prochant’s technology team brings automation and AI technology
together to deliver efficient, responsive revenue cycle at scale. The
system offers configurable AR queues and allocations, including
contextual tasking, workforce balancing, claims, and holds. Data,
analytics and insights are compatible with Brightree, CPR+, CareTend,
HDMS, and TIMS. More than 30 operational and business metrics
and dashboards are available and proactive alerts and drilldowns to
diagnose and solve problems. Robotic Process Automation includes
EV and prior authorization, automated cash posting, AR inquiries
and resolution actions. The platform offers AI and machine learning,
including payment prediction, denial prediction, EOB and ERN
extraction, and handwriting recognition.
Prochant
(888) 349-9015
www.prochant.com
TIMS Patient Subscriptions
Computers Unlimited’s latest software
offering, TIMS Patient Subscriptions,
streamlines and automates the entire patient
resupply process. The new application is
easy to set up, intuitive to use, and designed
to drastically reduce labor costs. Key
integration points include easy patient autoenrollment;
automated compliance checks
(eligibility, utilization, documentation, and
authorizations); patient contact options
(phone, email, text, or IVR); and autogenerated
qualified orders.
Computers Unlimited/TIMS Software
(406) 255-9500
www.TIMSsoftware.com/Medical
Nexus
Nexus is an outcome-focused respiratory
management program designed to help
elevate HME respiratory care. The system
focuses on combining better patient data,
smart reporting, and driving increased
referrals to help HME providers move into
value-based business models. Using the
Nexus software platform, Encore helps HME
providers use clinical programs, data, and
analytics to grow the equipment business and
create ways to leverage outcomes to partner
with physicians, hospitals systems and payers.
Nexus helps providers manage symptoms;
reduce hospitalizations; create long-term
engagement between patient, program and
providers; and improves patient care and
progress.
Encore Healthcare
(877) 853-2931
encorehc.com
Healthcare Data Management System (HDMS)
Universal Software Solutions provides
solutions for healthcare providers in the postacute
care space. The HDMS product offers
patient, inventory, and revenue management
for home medical and specialty equipment,
disposable supply, P&O, and infusion/specialty pharmacy providers. The StowPoint
product handles all of the provider’s content
management needs allowing word, image,
audio, and video files to be stored all in one
place. Both solutions are designed for tight
integration. Universal offers both on-premise
and hosted solutions.
Universal Software Solutions
(810) 653-5000
www.universalss.com
ACU-Insight
HME revenue cycle management provider
ACU-Serve’s ACU-Insight is a business
analytics tool that allows providers to
manage the revenue cycle with a holistic
view. ACU-Serve developed the toolset
to accommodate a client base with varied
software platforms across numerous states
and payers. ACU-Insight collects the data from
multiple facets of providers’ organizations
and delivers it in an actionable manner. By
intelligently queuing up only the claims that
need work and eliminating unnecessary
touches, ACU-Serve can reduce the number
of claims being touched and, in turn, lower the
cost to its clients.
ACU-Serve
(800) 887-8965
www.acuservecorp.com
CareTend
CareTend, powered by WellSky, is an all-in-one
solution purpose-built for HME providers.
CareTend automates all business operations
from intake to delivery, including visibility into
workflows and reporting. This HME software
allows providers to access a 360-degree view
of their business with custom dashboards built
on real-time data to track their performance
and KPIs using live data reports. CareTend
simplifies inventory management with barcode
tracking, providing accurate inventory counts
across multiple locations. Real-time updates
deliver the latest inventory metrics, ensuring a
provider never runs out of supplies.
WellSky
(855) Well-Sky
wellsky.com
Mobius DME
Mobius DME’s platform guides patients
through the HME/DME process in the same
way they want to shop for everything else: a
fully managed platform combines headless
commerce with patient resupply that engages
patients through data-driven, effective
and easy-to-use tools and techniques. The
Platform-as-a-Service empowers DME dealers
with a resupply and frictionless commerce
platform that is fully managed, increases
patient engagement, integrates with your
daily workflow, and increases retail sales that
lead to higher profits.
Mobius DME
(630) 325-5150
www.mobiusdme.com
About the Author
David Kopf is the Publisher HME Business, DME Pharmacy and Mobility Management magazines. He was Executive Editor of HME Business and DME Pharmacy from 2008 to 2023. Follow him on LinkedIn at linkedin.com/in/dkopf/ and on Twitter at @postacutenews.