HME Business 2022 Industry Innovators
Tactical Back Office was born out of necessity
The HME/DME industry is in
need of front and back office
personnel that are trained in
industry software, have superior
communication skills, and are reliable.
Tactical Back Office understands the
high cost of turnover, recruiting, and
the lack of trained candidates. That’s
why we are solving this problem by
training qualified personnel who can
do the job and do it well.
Popular positions that clients ask us
about are:
- Bookkeeping
- Customer service
- Data entry
- Scheduling
- Call/email/fax management
- and the list goes on!
While we offer our personnel
competitive wages and benefits, we
are still able to provide you with a team
for a flat hourly fee at a fraction of the
cost of hiring locally!
Since 2016, we’ve saved companies
hundreds of thousands of dollars and
have kept tough-to-keep positions
filled. In addition to cost savings,
our clients have seen the following
benefits:
- Under 3 percent turnover rate
- Fully-trained personnel
- Accomplishing tough-to-achieve KPIs
- Clear speaking ability
- Loyalty and commitment to your
business
Why do providers trust us? Simpler
staffing. Better value. Happier clients.
“We most certainly would be a very
scaled back model of a DME had we
not ventured in with TBO about two
years ago. It was a great opportunity to
expand our staff instead of decreasing
it and the ability to operate in a
more financially secure means. We’ve
decreased our cost by 20 percent
and increased our staff by 25 percent.
Trained in our industry software,
Brightree, they had a great foundation
ready to go when they hit the road
here. Normally it would take eight to
12 weeks to train a new employee; with
our TBO members it took only four
weeks to train. The quality of the team
members overall has been better than
we expected, the professionalism,
communication and friendliness.”
— Lori Ferriera, Manager of Merced
Medical Supply.
Are you tired of wasting money
and missing out? Learn more about
how TBO can help you and watch our
customer testimonials on our website
at TacticalBackOffice.com.
Tactical Back Office
(800) 558-7501
[email protected]
TacticalBackOffice.com
This article originally appeared in the Jul/Aug 2022 issue of HME Business.